Introduction

Our world is increasingly leaning toward democratic governance for the past 2 centuries. According to Pew Research 96, out of 167 countries with populations of at least 500,000 (57%) were democracies, and only 21 (13%) were autocracies in 2017. The shift from monarchies and autocracies to liberal and electoral democracies has been gradual but imminent. Globalisation and an educated population have paved the way for democratic margins all around the globe. The success of democratic countries and the standard of living of their citizens are also driving forces behind the popularity of the concept.

What are democracy and public administration?

Democracy is a form of government in which theoretically power is held by the people of a country or state, either directly or through elected representatives. In a democratic nation, its citizens have the right to participate in the decision-making process, either through voting or through other forms of civic engagement. The core principles of democracy include the rule of law, protection of individual rights and freedoms, and equal representation and treatment of all citizens. Democratic nations have become popularised, especially after the Second World War and the subsequent decolonization (Source: Our World in Data).

Public administration is a major pillar of democracy, along with other entities like the free press, judiciary, and elected officials. Public administration refers to the government officials responsible for the implementation of policies and programmes by the government to serve the needs of citizens. Public administrators are the individuals and institutions with state-authorised power responsible for executing the policies and programmes of the government. These individuals and institutions are responsible for delivering essential services to citizens. Public administration encompasses a wide range of activities, including regulation, policy development, service delivery, and public engagement. The goal of public administration is to ensure that government policies and programmes are carried out in an effective, efficient, and equitable manner.

Importance of the topic of public administration in a democracy

As was mentioned earlier, public administration is an important post that upholds democracy. It is responsible for the implementation of government policies and programs. Public administrators are like the public relations officials of a government. They let people understand the advantages and disadvantages of a policy, hear their positions, and resolve any problems that arise from that policy. There are several reasons why public administration is a foundational stone of a democratic system.

1. Public administration ensures accountability and transparency.

Public administration ensures that government policies and programmes are implemented in a transparent and accountable manner. In any system, a lack of transparency is the breeding ground for doubt and discord. If a policy gets implemented without discussion in a democratic system and without weighing the advantages and disadvantages the policy poses to every citizen, implementation becomes challenging. People need trust in the government and public administration to accept and comply with the policies. Unlike a dictatorship, democracy is responsible for the well-being of every one of its citizens. Public administrators are the middlemen that can thwart doubts and discord with open communication with citizens. Moreover, they act as an accountability authority for officials in the lower ranks so that their policy reaches people without discrimination. A good public administration system promotes trust and confidence in the government in the public sphere.

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2. Providing essential services

As public administrators act as mediators between governments and citizens in implementing government policies, they are also responsible for delivering a wide range of essential public services like healthcare, education, public safety, and infrastructure across the state. The quality and effectiveness of these services are critical factors in determining the overall health and well-being of a democratic society. Public administrators are responsible for the construction and well-functioning of state-sponsored institutions like government hospitals, and public schools, and infrastructure like roads, bridges, transportation facilities, and energy supply chains. All these are of paramount importance for the functioning of a society, and the government and citizens trust the public administration with them.

3. Public administration protects individual rights and freedoms

Democratic nations pledge to uphold the rights of every one of their citizens, which makes them ideal for different cultures, religions, and languages to thrive together. While implementing government policies, it is the responsibility of public administrators to uphold the rights of every citizen. They must balance the expectations of every culture, language, religion, and belief. Freedom and rights related to human rights, privacy, equality, and the law are the fundamental structures of a democracy, which must be protected at all costs. Any failure in this will only result in internal political unrest and might lead to protests, hunger strikes, and disruptions of public life. In extreme cases, this can even lead to widespread violence or even civil wars. Keeping peace within the territory through ethical means is one of the most important responsibilities a democracy trusts the public administration with.

4. It represents the voices of citizens

Public administration is not only a top-down but also a bottom-up endeavour. It not only listens to the government but also the public and communicates public opinion with the government. Public administrators are responsible for the representation of citizens' needs and concerns over a policy. These must be important factors in the decision-making process of a government. This ensures that any government policy is responsive to the public's needs and concerns, which will strengthen democracy.

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5. Maintaining stability and order

Internal security and peace are of utmost importance in any country. A nation divided from within cannot stand. While the military protects a nation's border, the public administration maintains peace within a country. Any country where its military or security forces are driven inside the country for peacekeeping has failed in its public administration. Public administrators are responsible for clarifying doubts and discontent regarding social policy and upholding national integrity in times of dissent. Internal stability and order must be the utmost priorities of public administration, which must be maintained through communication, negotiation, and other ethical means.

Challenges for public administration in a democracy

While public administration plays a highly important role in a democracy, it also faces several challenges. Here are some major challenges for public administration.

1. Political interference

Regardless of the role and importance of the profession, public administrators are often hard-pressed to follow individual politicians' needs instead of what is good for democracy. Keeping politics and politicians out of public administration is a major challenge every professional in this field faces. Decisions made in favour of politicians will undermine the trust of citizens in the integrity of public administration. When politicians take the front seat rather than the public interest, the system faces a challenge to purge itself of selfish motives, professionals, unhealthy ties with political figures, and bending to political influence. The challenge can be overcome with higher values and a duty to the nation and citizens instead of politicians. An uncompromising work ethic, clear decision-making, and ethics will lead public administrators to keep political influence away from the system, despite the stress to conform.

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2. Bureaucratic inefficiency

In large, complex democratic nations, bureaucratic systems will also be highly complex, long, and thus inefficient. Moreover, if the government's policies are highly complex to implement, this can also lead to inefficient decision-making and implementation. In developing and poor countries, the lack of resources and bureaucratic culture add to the complexity of implementation and the inadequacy of the system. Furthermore, corruption, selfish motives, and the individual incompetence of professionals can slow down the decision-making process.

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3. Lack of public trust

The public's lack of trust in the government and public administration is a great challenge to overcome. Public administrators need cooperation and engagement from the public to work effectively and bring about social change. There are several reasons for this general distrust in the system. Past experiences with corrupt administrators, a history of mismanagement and lack of accountability, misuse of power, as well as some form of discrimination, can all contribute to distrust and are hard to address. Overcoming this and rebuilding trust requires great lengths of effort, assurance, and communication from the public administrators.

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4. Managing public expectations

In a country or state, different groups of people expect different things from public administration. This is highly likely to happen if the policies implemented produce different results for different groups. Often, these groups expect competing demands, which puts public administrators in a difficult position in the decision-making process. Navigating through these expectations and keeping a balance in your decision-making can be highly challenging for every public administrator.

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5. Managing diversity and conflict

Public administrators are responsible for managing diversity and conflict in a democratic society. This includes issues related to race, ethnicity, religion, and socioeconomic status. As different groups of citizens have diverse cultures and expect different policies from people, this can be a complex and sensitive issue that requires effective and inclusive decision-making to avoid conflict or division among the citizens.

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How to improve public administration despite the challenges

Improving the public administration system in a democracy requires addressing the above-mentioned challenges as well as implementing best practices in government and management.

1. Enhance transparency and accountability

High transparency and accountability are the two main factors that will lead to rebuilding trust in the system. With higher trust, citizens are more likely to engage in the decision-making process with their contributions and cooperation. This public engagement can open doors for better government policies through better dialogue between governments and citizens. In a high-trust environment, public administrators can take initiative, and the government can use technology to gather and share information with the public, which will further strengthen the trust factor. Having authorities and checks in the right places will also help maintain the integrity of public administrators with the help of accountability.

2. Improving efficiency and effectiveness

Including performance management, strategic planning, and process improvement initiatives in the public administration system will improve its efficiency and effectiveness. This must be of high importance to avoid a slow and incompetent public administration system, which will downgrade the efficiency of the whole nation. Reducing bureaucracy and making decisions faster will enhance the system's performance.

3. Encouraging citizen engagement

Citizen engagement and participation in public administration build trust in institutions. It also increases transparency and helps governments create policies and programmes that are in line with the priorities of citizens. Public administrators should take initiatives like public consultations, town hall meetings, and online forums to boost public engagement.

4. Building a skilled and motivated workforce

A morally and ethically strong public administration system with employees following their work ethics with integrity will be the backbone of a nation. These officials serve as an accountability structure, which will keep all other structures working in the same way to some extent. Moreover, building a skilled and motivated workforce is essential for improving public administration. Taking initiatives like professional development and leadership training will ensure the effectiveness of the public administration system.

5. Using technology to improve service delivery

Digitising public administration systems with advanced software solutions will revolutionise the way they function. Instead of the traditional and inefficient paperwork, which is hard to manage, safeguard, and access, digitised systems will boost the performance of public administration systems. It can also help citizens access documents easily and enhance the trust factor in public administration. Measures like e-governance, the use of data analytics, and the offering of digital services will increase the efficiency of the system as well as build transparency in administration.

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Conclusion

Public administration and democracy are closely linked. Public administration is one of the pillars of democracy. It builds transparency and accountability, protects individual rights, provides services, maintains order, and represents the voice of citizens. Public administration also faces several challenges lack of trust, political interference, inefficient systems, and professionals. There are also challenges in maintaining a balance between groups with differing interests. Improving the public administration system requires a multi-faceted approach that addresses the challenges faced by public administrators and implements best practices in government and management. By promoting transparency and accountability, improving efficiency and effectiveness, encouraging citizen engagement, building a skilled and motivated workforce, using technology to improve service delivery, and promoting ethics and integrity, public administration can better serve the needs of citizens in a democratic society.

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